Personal Customer Service in retail-is it gone for good?

When I was all of 16, I knew I liked clothing and looking nice. I saved my money from working three jobs (mowing lawns, teaching swimming lessons, and answering phones for a secretary at a company who liked leaving at 3pm on some days). I would go each weekend and look through the designer items at J.L. Hudson Company (Hudson's to most) and try to find the nicest things I could find marked way down so I could buy them and wear them to school. And I looked at high end-Channel, Adrienne Vitadini, and the good Ralph Lauren (not the stuff with the horses on it!) I usually came back empty handed but not for lack of trying.

But, what I remember most about these experiences is that the ladies who worked the departments I strolled through actually helped me. They asked me if they could not only take the clothing back to the dressing rooms for me to try on, but they would also point out other items that they thought would work on me or would work well with a piece that I had selected. And, believe it or not, I received a hand-written note from the saleswoman sometimes a week or so after making my purchase. I remember being truly impressed. When was the last time you got a handwritten note from a mainstream retailer?

In this day of instant communication, smart phones and e-commerce, I cannot be alone in being dismayed at how far away we have drifted from the customer service of the past. Customers deserve better.

Have you ever entered a mainstream retailer to be approached by a young person giving you their pre-canned spiel (“Hi! I am Courtney! Are you finding everything all right? Is there anything I can help you with? Let me know if you need me to open a dressing room.”) and then off they run to the next customer or to ring up items at the front counter. And when you do need them, you are left stranded looking for someone to help.

At Keyden Grace it is our mission to help you look and feel your best. Every. Single. Day. We want to help pull together the entire you. Not just sell you some jeans. We are working to bring together the best products we can find that will flatter your figure, are trendy, and affordable. We have developed the beginning of our skin and hair care offerings so that you can easily take advantage of our sales and coupons on both your clothing and hair care products and determine for yourself where you want to put the discount. We are going to be proactive giving you advice on products that we believe work well and trends that you should not miss in the fashion industry. Most of all, we are going to continually improve your online shopping experience. Who knows? Maybe one day we will deliver your purchases by drones.

When you have a style question, or a question about a product, contact us at customersupport@keydengrace.com We will answer within 24 hours. Ask anything. We are here to help and if we don’t know the answer, we will find it for you or die trying. We appreciate your business and look forward to SERVING you--because we refuse to let customer service die (even in impersonal e-commerce) because our customers deserve better. Prepare to look fabulous!